City Hall, Council  
Chamber  
City of Santa Rosa  
100 Santa Rosa Avenue  
Santa Rosa, CA 95404  
CITY COUNCIL  
REGULAR MEETING AGENDA AND  
SUMMARY REPORT  
MARCH 29, 2022  
4:00 P.M. - REGULAR SESSION (HYBRID VIA IN-PERSON AND ZOOM)  
PURSUANT TO GOVERNMENT CODE SECTION 54953(e) AND THE  
RECOMMENDATION OF THE HEALTH OFFICER OF THE COUNTY OF  
SONOMA, CITY COUNCIL MEMBERS WILL BE PARTICIPATING IN THIS  
MEETING EITHER VIA ZOOM WEBINAR OR IN-PERSON, SOCIALLY  
DISTANCED, IN THE COUNCIL CHAMBER AT 100 SANTA ROSA AVENUE.  
MEMBERS OF THE PUBLIC CAN PARTICIPATE IN THE MEETING BY  
ATTENDING IN-PERSON FROM COUNCIL CHAMBER AT 100 SANTA  
ROSA AVENUE (MASK AND SOCIAL DISTANCING REQUIREMENTS WILL  
BE OBSERVED), VISITING  
HTTPS://SRCITY-ORG.ZOOM.US/J/86208178715, OR BY  
DIALING 877-853-5257 AND ENTER WEBINAR ID: 862 0817 8715  
THE MEETING WILL ALSO BE LIVE STREAMED AT  
HTTPS://SANTA-ROSA.LEGISTAR.COM/CALENDAR.  
CLICK ON THE "IN PROGRESS" LINK TO VIEW.  
THE MEETING CAN ALSO BE VIEWED ON COMCAST CHANNEL 28,  
AT&T U-VERSE CHANNEL 99, AND AT  
HTTPS://WWW.YOUTUBE.COM/CITYOFSANTAROSA  
Public Comment may be made live during the meeting via Zoom,  
In-Person from Council Chamber, or submitted in advance by 5:00 pm,  
the Monday before the City Council Meeting via e-mail at  
cc-comment@srcity.org, or recorded voice message at 707-543-3005.  
PLEASE NOTE THAT ALL E-MAILS SENT TO THE CITY COUNCIL ARE  
CONSIDERED TO BE PUBLIC RECORDS AND SUBJECT TO  
DISCLOSURE UNDER THE CALIFORNIA PUBLIC RECORDS ACT.  
DEADLINES AND ADDITIONAL INSTRUCTION FOR PUBLIC COMMENT  
ARE SET FORTH BELOW.  
COUNCIL MAY RECESS DURING THE EVENING FOR BREAKS.  
PUBLIC HEARING MATTERS WILL BEGIN NO EARLIER THAN 5:00 P.M.  
MATTERS ON THE AGENDA MAY BE TAKEN OUT OF ORDER.  
PUBLIC COMMENTS:  
Except for public hearing items, comments from the public will be allowed on  
all agenda items at the time each item is called. Comments on public hearing  
items may be made when the hearing is opened.  
Live Public Comment: Members of the public can provide comment on an  
Agenda Item In-Person from Council Chamber by signing up with the  
Administrator in Council Chamber (in lieu of Speaker Card), by accessing the  
meeting through the Zoom link, or by dial-in at the time an Agenda Item is  
discussed during the City Council Meeting. Go to  
https://srcity.org/virtualparticipation for more information.  
Advanced Public Comment:  
E-mail Public Comment: To submit an e-mailed public comment to the City  
Council, please send to: cc-comment@srcity.org by 5:00 p.m., Monday,  
March 28. Identify in the subject line of your e-mail the Agenda Item Number  
on which you wish to comment, provide your name in the body of the e-mail  
and your comment. Please limit your e-mail to approximately 400 words  
(which is a speaking rate of 133 words per minute).  
Recorded Voice Message Public Comment: To submit a voice message  
public comment, please call 707-543-3005 by 5:00 p.m., Monday, March 28.  
State your name, the Agenda Item Number(s) on which you wish to comment,  
and your comment. PLEASE DO NOT LEAVE YOUR PHONE NUMBER OR  
PERSONAL ADDRESS IN THE VOICE MESSAGE AS IT WILL BE PLAYED  
BACK LIVE DURING THE CITY COUNCIL MEETING.  
E-mail public comments received by the deadline will be distributed to City  
Council members and uploaded to the agenda prior to the start of the City  
Council Meeting for public access. Recorded voice message public comments  
will be played during the meeting at the time the item is heard.  
Non-Agenda Items are the time when any person may address the Council on  
matters not listed on this agenda, but which are within the subject matter  
jurisdiction of the Council. The first public comment period on non-agenda  
items (Agenda Item 13) will begin no earlier than 5:00 p.m. and will be limited  
to twelve speakers selected randomly by the Mayor. Each speaker will be  
allowed three minutes. Speakers who do not have an opportunity to speak  
during this time will be allowed to make public comment under Agenda Item  
17.  
4:00 P.M. (HYBRID VIA IN-PERSON AND ZOOM)  
1. CALL TO ORDER AND ROLL CALL  
2. ANNOUNCEMENT OF CLOSED SESSION ITEMS - NONE.  
Following the announcement of Closed Session items and prior to recess into  
Closed Session, the public may speak up to three minutes on items to be  
addressed in Closed Session.  
3. STUDY SESSION - NONE.  
4. ANNOUNCEMENT OF ROLL CALL (IF NEEDED)  
5. REPORT, IF ANY, ON STUDY AND CLOSED SESSIONS  
6. PROCLAMATIONS/PRESENTATIONS - NONE.  
7. STAFF BRIEFINGS  
This time is reserved for City staff to provide a five-minute briefing to the  
Council on departmental issues of interest. No action will be taken on these  
matters except to possibly place a particular item on a future agenda for  
Council consideration.  
7.1  
COVID-19 RESPONSE UPDATE  
This will be a standing item on the agenda. No action will be taken  
except for possible direction to staff.  
8. CITY MANAGER’S/CITY ATTORNEY’S REPORTS  
9. STATEMENTS OF ABSTENTION BY COUNCIL MEMBERS  
10. MAYOR'S/COUNCIL MEMBERS’ REPORTS  
10.1 MAYOR'S/COUNCIL MEMBERS' SUBCOMMITTEE AND LIAISON  
REPORTS (AND POSSIBLE COUNCIL DIRECTION TO BOARD  
REPRESENTATIVE ON PENDING ISSUES, IF NEEDED)  
10.1.1 Council Subcommittee Reports  
10.1.2 Sonoma County Transportation Authority/Regional Climate  
Protection Authority (SCTA/RCPA)  
10.1.3 Sonoma County Water Agency (SCWA) - Water Advisory Committee  
10.1.4 Association of Bay Area Governments (ABAG)  
10.1.5 Sonoma County Agricultural Preservation and Open Space District  
Advisory Committee  
10.1.6 Sonoma Clean Power Authority (SCPA)  
10.1.7 Zero Waste Sonoma (formerly known as Sonoma County Waste  
Management Agency (SCWMA))  
10.1.8 Groundwater Sustainability Agency (GSA)  
10.1.9 Sonoma County Continuum of Care (CoC)  
10.1.10 Renewal Enterprise District (RED)  
10.1.11 Public Safety Subcommittee  
10.1.12 Other  
11. APPROVAL OF MINUTES  
11.1  
February 15, 2022, Regular Meeting.  
Draft Minutes  
Attachments:  
Draft Minutes - Corrected (Uploaded 3-29-2022)  
12. CONSENT ITEMS  
12.1  
RESOLUTION - BLANKET PURCHASE ORDER 160811 SECOND  
AMENDMENT TO IPS GROUP, INC FOR SINGLE SPACE PARKING  
METER SERVICES AND SUPPLIES  
RECOMMENDATION: It is recommended by the Finance Department  
that the Council, by resolution, approve a second amendment to  
Blanket Purchase Order 160811 for 3G communications upgrade to 4G  
with IPS Group, Inc., San Diego, California, with an increase in the  
amount of $150,000, for a total amount not to exceed $1,410,000.  
Staff Report  
Attachments:  
Resolution  
Exhibit A - IPS Sales Quote  
Presentation  
12.2  
RESOLUTION - PROFESSIONAL SERVICES AGREEMENT WITH  
TERRIS BARNES WALTERS BOIGON HEATH LESTER, INC., FOR  
PUBLIC SAFETY SPECIAL TAX OUTREACH  
RECOMMENDATION: It is recommended by the Finance Department  
that the Council, by resolution, approve a Professional Services  
Agreement with Terris Barnes Walters Boigon Heath Lester, Inc., San  
Francisco, CA, to provide informational outreach relative to developing  
a November 2022 ballot measure to renew the City’s Public Safety  
Special Tax (known as Measure O), in an amount not to exceed  
$200,000.  
Staff Report  
Attachments:  
Resolution  
Exhibit A – Professional Services Agreement  
Presentation (Uploaded 3-29-2022)  
12.3  
RESOLUTION - AMENDMENT TO HOMELESS SERVICES CENTER  
GRANT AGREEMENT - WARMING CENTER  
RECOMMENDATION: It is recommended by the Housing and  
Community Services Department that the Council, by resolution: 1)  
approve a First Amendment to Grant Agreement for Public Service  
Providers Program Funds Catholic Charities of the Diocese of Santa  
Rosa CFDA #14.218, increasing the contract by $45,000 for a total  
amount of $247,000, for the activation of a Warming Center at the  
Homeless Services Center in response to extreme weather conditions;  
and 2) appropriate $45,000 from the Homeless Fund reserves  
necessary to fund the amendment.  
Staff Report  
Resolution  
Exhibit A  
Attachments:  
Presentation  
12.4  
RESOLUTION - FIRST AMENDMENT TO PROFESSIONAL  
SERVICES AGREEMENT NUMBER F002238 WITH AECOM  
TECHNICAL SERVICES, INC.  
RECOMMENDATION: It is recommended by the Transportation &  
Public Works Department and Santa Rosa Water that the Council, by  
resolution: 1) approve the First Amendment to the Professional Services  
Agreement Number F002238 with AECOM Technical Services, Inc. of  
Los Angeles, California, increasing compensation in the amount of  
$93,225.00, for a total contract amount to $347,315.00 for the purpose  
of providing professional technical services to evaluate Solar  
Photovoltaic Systems at identified City facilities; and 2) appropriate  
$35,157.00 from the General Fund unassigned reserves.  
Staff Report  
Attachments:  
Resolution  
Exhibit A - First Amendment to PSA F002238  
Presentation  
12.5  
RESOLUTION - PROMOTIONAL FARE-FREE DAYS ON TRANSIT  
RECOMMENDATION: It is recommended by the Transportation and  
Public Works Department that the Council, by resolution, authorize the  
City Manager or designee to approve up to six fare-free service days  
per year on Santa Rosa CityBus to support community events and  
promote transit ridership recovery in coordination with county-wide  
transit operators.  
Staff Report  
Resolution  
Attachments:  
Presentation  
12.6  
RESOLUTION - ACKNOWLEDGING RECEIPT OF A REPORT MADE  
BY THE SANTA ROSA FIRE CHIEF REGARDING COMPLIANCE  
WITH SECTIONS 13146.2 AND 13146.3 OF THE CALIFORNIA  
HEALTH AND SAFETY CODE FOR CALENDAR YEAR 2021  
RECOMMENDATION: It is recommended by the Fire Department that  
the Council, by resolution, acknowledge receipt of a report for 2021  
made by the Santa Rosa Fire Chief regarding the inspection of certain  
occupancies required to receive annual inspections pursuant to  
Sections 13146.2 and 13146.3 of the California Health and Safety  
Code.  
Staff Report  
Resolution  
Attachments:  
Presentation  
12.7  
RESOLUTION - MAKING REQUIRED MONTHLY FINDINGS AND  
AUTHORIZING THE CONTINUED USE OF TELECONFERENCING  
FOR PUBLIC MEETINGS OF THE CITY COUNCIL AND ALL THE  
CITY’S BOARDS, COMMISSIONS, AND COMMITTEES, PURSUANT  
TO ASSEMBLY BILL 361  
RECOMMENDATION: It is recommended by the City Attorney that the  
Council, by resolution, make required monthly findings and authorize  
the continued use of teleconferencing for public meetings of the City  
Council and all of the City’s boards, commissions and committees  
pursuant to Assembly Bill 361.  
Resolution  
Attachments:  
12.8  
RESOLUTION - EXTENSION OF PROCLAMATION OF LOCAL  
HOMELESS EMERGENCY  
RECOMMENDATION: It is recommended by the Housing and  
Community Services Department that the Council, by resolution,  
approve an extension of Resolution No. 28839 which formally  
proclaimed a local homeless emergency within Santa Rosa.  
Staff Report  
Resolution  
Attachments:  
Presentation  
12.9  
RESOLUTION - EXTENSION OF PROCLAMATION OF EXISTENCE  
OF A LOCAL EMERGENCY RELATING TO THE THREAT TO  
COMMUNITY HEALTH POSED BY COVID-19  
RECOMMENDATION: It is recommended by the City Attorney’s Office  
that the Council, by resolution, declare that the proclamation of a state  
of local emergency within the City of Santa Rosa has been and remains  
in full force and effect without interruption.  
Resolution  
Attachments:  
12.10  
RESOLUTION - APPROVAL OF AMENDMENT NO. 1 TO CITY  
MANAGER’S EMPLOYMENT AGREEMENT AND INTRODUCE AN  
ORDINANCE TO INCREASE THE COMPENSATION OF THE CITY  
MANAGER BY PROVIDING, EFFECTIVE APRIL 10, 2022, A 2.5%  
COST OF LIVING SALARY ADJUSTMENT AND $500 ANNUALLY FOR  
WELLNESS  
RECOMMENDATION: It is recommended by the Human Resources  
Department that the Council: 1) by resolution, approve Amendment No.  
1 to the Employment Agreement of the City Manager; and 2) introduce  
an ordinance to increase the compensation of the City Manager by  
providing, effective April 10, 2022, a 2.5% Cost of Living Salary  
Adjustment and $500 annually for wellness.  
Staff Report  
Attachments:  
Resolution  
Exhibit A - Amendment No. 1 to Employment Agreement  
Ordinance  
Presentation  
12.11  
ORDINANCE ADOPTION - ORDINANCE OF THE COUNCIL OF THE  
CITY OF SANTA ROSA INCREASING THE COMPENSATION OF THE  
CITY ATTORNEY TO PROVIDE (1) A 3% COST OF LIVING SALARY  
ADJUSTMENT EFFECTIVE NOVEMBER 7, 2021, (2) A 2.5% COST  
OF LIVING SALARY ADJUSTMENT EFFECTIVE APRIL 10, 2022, (3)  
ONE-TIME NON-PENSIONABLE LUMP SUM PAYMENT OF $5,000,  
AND (4) $500 ANNUALLY FOR WELLNESS  
RECOMMENDATION: This ordinance, introduced at the March 15,  
2022, Regular Meeting by a 7-0-0 vote, will provide a one-time  
non-pensionable lump sum payment of $5,000 and effective November  
7, 2021, provide a 3% cost of living salary adjustment and $500  
annually for wellness. In addition, effective April 10, 2022, it will provide  
a 2.5% cost of living salary adjustment.  
Ordinance  
Attachments:  
13. PUBLIC COMMENT ON NON-AGENDA MATTERS  
This is the time when any person may address the Council on matters not  
listed on this agenda, but which are within the subject matter jurisdiction of  
the Council. This public comment period will begin no earlier than 5:00 p.m.  
and will be limited to twelve speakers selected randomly by the Mayor. Each  
speaker will be allowed three minutes. Speakers who do not have an  
opportunity to speak during this time will be allowed to make public comment  
under Agenda Item 17.  
Voice message public comments received for non-agenda items may be  
played under Agenda Item 13 or at Item 17. Recorded public comments are  
limited to 3 minutes to mirror in-person meeting protocols.  
Late Correspondence (Uploaded 3-29-2022)  
Attachments:  
14. REPORT ITEMS  
14.1  
REPORT - SONOMA COUNTY WATER AGENCY 2022/23 WATER  
TRANSMISSION BUDGET AND RATE INCREASE  
BACKGROUND: The City of Santa Rosa purchases approximately 90%  
of the water supplied to our customers from the Sonoma County Water  
Agency (Sonoma Water). Sonoma Water is proposing to raise the  
wholesale rate of water by 6.06% from $1,000.46 to $1,061.04 per acre  
foot.  
The Board of Public Utilities reviewed Sonoma Water’s proposed  
budget and rate increase on March 17, 2022 and made a  
recommendation to City Council. The City Council may advise its  
representative to the Water Advisory Committee (WAC) prior to a WAC  
vote. The WAC is an advisory board to Sonoma Water. Ultimately, the  
Sonoma Water Board of Directors will have final authority to approve  
the proposed budget and rate increase.  
RECOMMENDATION: It is recommended by the Board of Public  
Utilities and Santa Rosa Water that the Council, by motion, consider the  
Sonoma Water’s 2022/23 Water Transmission Budget and proposed  
rate increase and provide direction to its Water Advisory Committee  
(WAC) representative for the WAC vote on April 4, 2022.  
Staff Report  
Attachments:  
Attachment 1 - FY 22-23 Draft WT Budget  
Presentation  
15. PUBLIC HEARINGS  
Public Hearing matters will begin no earlier than 5:00 p.m. or as soon  
thereafter as the matters are reached on the agenda.  
15.1  
PUBLIC HEARING - REDISTRICTING OF CITY COUNCIL DISTRICTS:  
INTRODUCTION OF ORDINANCE TO ADOPT FINAL MAP  
ESTABLISHING NEW DISTRICT BOUNDARIES FOR ELECTION OF  
COUNCILMEMBERS (FAIR MAPS ACT) - FINAL PUBLIC HEARING  
BACKGROUND: On December 7, 2021, the Council held its first of a  
series of public hearings in the process for the decennial review of City  
Council Member district boundaries. Cities with district-based elections  
are required to update (“redistrict”) the district boundaries every ten  
years, following the receipt of updated population data from each  
federal decennial census. Santa Rosa is required to redistrict the  
Council district boundaries prior to the next City Council election in  
2022.  
The Fair and Inclusive Redistricting for Municipalities and Political  
Subdivisions (FAIR MAPS) Act requires cities and counties to engage  
communities in the redistricting process. The process must include at  
least four public hearings, one of which may be conducted as a  
community workshop.  
The four required public hearings have now been held. Draft district  
maps have been published, discussed and considered, including draft  
maps prepared by the public and by the City’s demographer. On March  
1, 2022, following the fourth public hearing, Council directed staff to  
elevate Map A2 for consideration and adoption. This will be the fifth and  
final public hearing to receive input from the community regarding  
adoption of a final map of voting districts for district-based elections of  
Council Members beginning in 2022.  
RECOMMENDATION: It is recommended by the City Attorney and City  
Clerk that the Council: 1) hold a public hearing to receive input from the  
community regarding the composition of voting districts for the  
district-based election of Council Members, in accordance with  
Elections Code section 21627.1; and 2) introduce an ordinance  
adopting a new district boundary map for the election of City Council  
members beginning in 2022.  
Staff Report  
Attachments:  
Attachment 1 - New Map - Draft Map A2  
Attachment 2 - Metes and Bounds Map A2  
Attachment 3 - Previously Reviewed Draft Map A  
Attachment 4 - Previously Reviewed Draft Map B  
Attachment 5 - Previously Reviewed Draft Map C  
Attachment 6 - Previously Reviewed Walsh Map  
Attachment 7 - Previously Reviewed MAP ID 105165  
Attachment 8 - Previously Reviewed MAP ID 114211  
Attachment 9 - Previously Reviewed MAP ID 109846  
Attachment 10 - Previously Reviewed MAP ID 105507  
Attachment 11 - Previously Reviewed MAP ID 114636  
Ordinance  
Exhibit A - Map A2  
Exhibit B - Figures 1-1 through 1-7  
Presentation (Uploaded 3-29-2022)  
15.2  
PUBLIC HEARING - WATER DEMAND OFFSET POLICY, FEE  
STUDY, AND FEES  
BACKGROUND: The City of Santa Rosa is required by California Law  
to prepare an Urban Water Management Plan (UWMP) and Water  
Shortage Contingency Plan (Shortage Plan) every five years to assess  
the adequacy and reliability of water supplies for current and future  
needs as well as plan for and detail how the City will respond to various  
levels of water supply shortage. On November 18, 2021, the Board of  
Public Utilities (BPU), by resolution, recommended the City Council  
adopt the Water Demand Offset (WDO) Policy, WDO Fee Study, and  
WDO Fees which have been developed to implement the City’s  
Shortage Plan requirement that new construction must offset water  
demand during water shortage emergencies that require very restrictive  
water allocations (water rationing) by the City’s existing customers. On  
November 30, 2021, the City Council held a public hearing to receive  
public comments and provide input to staff. Council asked staff to  
complete additional analysis and develop potential alternatives for City  
Council consideration at a later date. On March 17, 2022, staff  
presented the additional information that was prepared in response to  
Council’s direction to the BPU. The BPU, by motion, reaffirmed their  
recommendation that the City Council adopt the Water Demand Offset  
(WDO) Policy, WDO Fee Study, and WDO Fees.  
RECOMMENDATION: It is recommended by the Board of Public  
Utilities and Santa Rosa Water that the Council, by resolution: 1) adopt  
Council Policy 000-72 - Water Demand Offset Policy; 2) adopt the  
Water Demand Offset Fee Study dated February 9, 2022; 3) adopt the  
Water Demand Offset Fees; and 4) authorize the Water Demand Offset  
Fees to be adjusted on an annual basis to account for inflation at the  
beginning of the calendar year (January 1) starting in 2023, using the  
Engineering News Record’s 20-Cities Construction Cost Index.  
Staff Report  
Attachments:  
Attachment 1- WDO Policy (redline)  
Resolution  
Exhibit A - Council Policy 000-72 WDO Policy  
Exhibit B - WDO Fee Study  
Presentation  
Late Correspondence (Uploaded 3-29-2022)  
16. WRITTEN COMMUNICATIONS  
16.1  
STATE LEGISLATIVE UPDATE:  
1) Support for AB 916 (Salas) - Zoning: accessory dwelling units:  
bedroom addition - Provided for Information.  
2) Support for AB 1445 (Levine) - Planning and zoning: regional  
housing need allocation: climate change impacts - Provided for  
Information.  
Written Communications State Legislative Memo  
AB 916 Letter of Support City of Santa Rosa  
Bill Text - AB-916 Zoning Salas  
Attachments:  
AB 1445 Letter of Support City of Santa Rosa  
Bill Text - AB-1445 Levine  
17. PUBLIC COMMENTS ON NON-AGENDA MATTERS  
This is the time when any person may address the Council on matters not  
listed on this agenda, but which are within the subject matter jurisdiction of  
the Council and not able to speak under Agenda Item 13. Each speaker will  
be allowed three minutes.  
18. ANNOUNCEMENT OF CONTINUED CLOSED SESSION ITEMS, RECESS TO  
CLOSED SESSION IN THE MAYOR’S CONFERENCE ROOM, RECONVENE TO  
OPEN SESSION, AND ANNOUNCEMENTS [IF NEEDED]  
19. ADJOURNMENT OF MEETING  
20. UPCOMING MEETINGS  
This schedule is tentative and subject to change pending final publication and  
posting of the City Council Meeting Agenda.  
20.1  
UPCOMING MEETINGS LIST  
Upcoming Meetings List  
Attachments:  
*Did not appear on the preliminary agenda.  
**Quasi-judicial or adjudicative action.  
The Open Government Ordinance (ORD-2020-018) was adopted by City Council in December 2020. This  
ordinance, adds Chapter 1-10 to the City Code to codify the City of Santa Rosa's commitment to embrace  
a culture of open government to ensure public trust, engage the community, and establish a system of  
transparency, public participation, and collaboration. To view a full version of the Open Government  
Ordinance go to http://srcity.org/OpenGovOrdinance. To request a paper copy of the Open Government  
Ordinance contact the City Clerk's Office at 707-543-3015 (TTY Relay at 711) or cityclerk@srcity.org.  
The City of Santa Rosa does not discriminate against individuals with disabilities in its employment, services, benefits,  
facilities, programs, or activities. Requests for accommodations, auxiliary aids, or services necessary to participate in a City  
program, service, or activity, including printed information in alternate formats, are available by contacting the City Clerk's Office  
at 707-543-3015 (TTY Relay at 711) or cityclerk@srcity.org. If the request is received at least 7 business days prior to the City  
Council meeting, the copy shall be provided no later than two (2) business days prior to the City Council meeting.  
Meeting information can also be accessed via the internet at http://srcity.org  
Any writings or documents provided to a majority of the City Council prior to this meeting regarding any item on this agenda,  
excluding closed session items, are available for public review in the City Clerk's Office, Room 10, City Hall, 100 Santa Rosa  
Ave, during normal business hours.