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File #: 22-525BPU    Version: 1 Name: WATER BILLING DIVISION OVERVIEW
Type: BPU- Agenda Item Status: Agenda Ready
File created: 6/22/2022 In control: Board of Public Utilities
On agenda: 7/7/2022 Final action: 7/7/2022
Title: WATER BILLING DIVISION OVERVIEW The Water Billing Division provides billing, collection, and field services for Santa Rosa Water in addition to administration of the Help 2 Others Program (H2O Program). The division processes meter readings and billing for over 52,000 accounts per month. They provide account services to customers by phone and in-person at the City Hall Annex. During the COVID-19 pandemic, many additional tasks were required of staff to assist customers, including: securing funding from the California Water and Wastewater Arrearage Payment Program which provided financial assistance to eligible customers; keeping customers informed about other available programs; as well as developing the process to return to standard practices. The presentation will provide an overview of the work performed by this division. The Board may discuss this item and give direction to staff.
Sponsors: Board of Public Utilities
Indexes: Not a Project
Code sections: 15378 - Not a Project
Attachments: 1. Presentation (Uploaded 7-6-2022)