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File #: 20-317BPU    Version: 1 Name: Repealing Reso No 1012 Policy UB-1 Billing Adjustments
Type: BPU- Report Status: Agenda Ready
File created: 8/5/2020 In control: Board of Public Utilities
On agenda: 8/20/2020 Final action:
Title: REPORT - RESOLUTION ADOPTING UPDATED POLICY UB-2 BILLING ADJUSTMENTS IN PLACE OF POLICY UB-1 BILLING ADJUSTMENTS BACKGROUND: The Finance Department provides billing adjustments for customer property-side leaks, inaccurate landscape measurements, unexplained use and sewer cap re-evaluations per Water Billing Policy - UB-1 Billing Adjustments (UB-1). UB-1 defines how to calculate adjustments for customer-side water leaks. The Single Family Residential (SFR) calculation is based on the previous four-tier rate structure and the proposed update to the policy modifies the calculation to use the current two-tier SFR rate structure for water. In addition to updating the currently defined processes for billing adjustments, the proposed update to the policy adds adjustment procedures for other billings performed by the SRW and Finance Departments to ensure consistency for processing those adjustments. RECOMMENDATION: It is recommended by Santa Rosa Water (SRW) and the Finance Department that ...
Sponsors: Board of Public Utilities
Indexes: Not a Project
Code sections: 15378 - Not a Project
Attachments: 1. Staff Report, 2. Attachment 1, 3. Attachment 2, 4. Attachment 3, 5. Resolution, 6. Presentation (added 8/19/2020)